HODA® (Homeowner Digital Assistant) is an AI-powered support tool that provides residents with fast, reliable answers to common community questions via text, web chat, or voice-enabled assistants. It’s designed to simplify communication and provide information any time of day or night.

HODA can assist with a wide range of resident inquiries, including account balances and transactions, amenity bookings, service requests, community rules, statements and documents, and more - all tied directly to your community’s information.

You can access HODA by texting “Hey HODA” to 1-866-377-0779 or by using the web chat feature through your resident portal. Once connected, simply send your question and receive an immediate response.

HODA is available 24/7 in multiple languages, giving residents instant support without needing to call or email management - while still allowing traditional communication channels when needed.

If HODA doesn’t have enough information to answer a question, it will automatically submit a support request to onsite staff or FirstService Residential’s Resident Support Services team to follow up.