A: The Master Association maintains common area landscaping, including trees, shrubs, and grass in parks and shared spaces. If you live in a sub association, your neighborhood may also provide additional landscaping services. Homeowners are responsible for landscaping within their private lots.

A: Maintenance issues in common areas (parks, pools, restrooms, or landscaping) should be reported to the management team at FirstService Residential through the Connect Resident Portal, by phone, or email ResidentSupport.CA@fsresidential.com. Issues within your neighborhood sub association should be reported to your sub association’s management company.

A: Amenities are for residents and their guests. Key fobs are required to access amenities. Some amenities, like the Confluence Park Lounge, require reservations and are not available for walk-in use. Reservation requests can be made through the Connect Resident Portal. Please email valenciamaster.ca@fsresidential.com

A: Yes, but exterior changes require approval through an architectural application before work can begin. For questions, please email ValenciaMaster.CA@fsresidential.com or visit our website at www.lifeatvalencia.com/architectural-design-review

A: Containers may be placed curbside only on collection day and must be stored out of view from the street at all other times.

A: Violation notices are reminders to correct issues that are out of compliance with the Rules & Regulations. If you need clarification, contact your management team.

A: You will receive separate statements from the Master and your Sub Association (if applicable). For the Master Association, payments can be made online through ClickPay, ACH, or by mailing a check. Please see your statement for instructions.

A: Call 911 for life-threatening emergencies. For HOA-related after-hours issues (such as pool gates, irrigation leaks, or urgent property concerns), call FirstService Residential’s emergency line, at 800.428.5588

For lost and found items, homeowners can either keep the item safe or drop it off at the FirstService Residential office. We also ask that they note the time and location where the item was found and email a brief description and location details to Elizabeth.Ward@fsresidential.com.