A: The Master Association maintains common area landscaping, including trees, shrubs, and grass in parks and shared spaces. If you live in a sub association, your neighborhood may also provide additional landscaping services. Homeowners are responsible for landscaping within their private lots.

A: Maintenance issues in common areas (parks, pools, restrooms, or landscaping) should be reported to the management team at FirstService Residential through the Connect Resident Portal, by phone, or email ResidentSupport.CA@fsresidential.com. Issues within your neighborhood sub association should be reported to your sub association’s management company.

A: Amenities are for residents and their guests. Key fobs are required to access amenities. Some amenities, like the Confluence Park Lounge, require reservations and are not available for walk-in use. Reservation requests can be made through the Connect Resident Portal. Please email valenciamaster.ca@fsresidential.com

A: Yes, but exterior changes require approval through an architectural application before work can begin. For questions, please email ValenciaMaster.CA@fsresidential.com or visit our website at www.lifeatvalencia.com/architectural-design-review

A: Containers may be placed curbside only on collection day and must be stored out of view from the street at all other times.

A: Violation notices are reminders to correct issues that are out of compliance with the Rules & Regulations. If you need clarification, contact your management team.

A: You will receive separate statements from the Master and your Sub Association (if applicable). For the Master Association, payments can be made online through ClickPay, ACH, or by mailing a check. Please see your statement for instructions.

A: Call 911 for life-threatening emergencies. For HOA-related after-hours issues (such as pool gates, irrigation leaks, or urgent property concerns), call FirstService Residential’s emergency line, at 800.428.5588